BOOKINGS & CANCELLATIONS

RATES

  • Room rates are quoted in Euro (EUR) on a per suite/villa per night basis.
  • Rates are subject to 15% Government Tax.
  • Rates, inclusions, and room occupancies are as stated in your confirmation and rates may be subject to change without notice.

 

ARRIVAL AND DEPARTURE

  • Check-in time is 2:00 pm and check-out time is 12:00 pm.
  • Early check-in and late check-out are subject to availability.
  • An early check-in service allows you to enjoy the privacy and comfort of your Suite earlier than the 14:00 check-in time. Should you wish to avail yourself of a guaranteed early check-in, your Suite/Villa requires to be pre-booked 1 day prior to your arrival date.
  • Late check-out from 12:00 pm to 6:00 pm will be charged 50% of the Best Available Rate of the day.
  • Late check-out from 6:00 pm will be charged 100% of the Best Available Rate of the day.
  • In the event that a late Check-Out cannot be extended to the Suite/Villa in which the Guests are staying, the Property shall reserve the right to make alternative arrangements subject to room availability.
  • In the event of an early departure or no-show (i.e. the reservation is neither used nor cancelled), the total amount of the confirmed room nights for the entire stay shall be chargeable. Early departures or cancellations due to inclement weather are fully chargeable.

 

ADDITIONAL GUESTS & CHILDREN SURCHARGES

Subject to the maximum occupancy applicable by room, the following applies for additional guests sharing the Suite/Villa:

  • 1 infant or toddler (0-3.99 years) – complimentary on the same meal plan booked as the parent(s), including a cot if required (subject to availability).
  • 1 child (4-11.99 years) – complimentary year-round on the same meal plan booked as the parent(s). A compulsory supplement fee is applicable for the Christmas Gala dinner and the New Year’s Eve Gala dinner.
  • Guest (12+ years) – not applicable.
  • No pets are allowed.

 

PAYMENT GUARANTEE POLICY

Full payment is required at time of reservation to guarantee and confirm the booking.

  • Credit card information provided does not require a signature and constitutes approval by the cardholder to guarantee the booking per our cancellation policies.
  • Reservations will be cancelled at the resort’s discretion without prior notice should an invalid credit card be submitted.
  • The credit card used for booking must be presented at reception upon the client’s arrival.
  • Third party credit cards are not accepted by the Hotel.

 

CANCELLATION POLICY

  • Free cancellation up to 30 days prior to arrival for reservations made under Super Early Bird Offer. Cancellations made 29 days or less prior to arrival will be subject to a penalty charge of 100% of the total amount for the stay.
  • Free cancellation up to 14 days prior to arrival for reservations made under Tropical Escape Offer, Easter Break Offer, Stay Longer Offer, and Island Romance Getaway Offer. Cancellations made 13 days or less prior to arrival will be subject to a penalty charge of 100% of the total amount for the stay.